How RMA works

Here's how it works:

  • Background Monitoring: Downloaders are required to run a background application that allows the system to check the status of the SFs regularly, typically once daily.

  • Status Updates: If an SF is confirmed and the user is active, the file status is marked as "live." If the user's status is uncertain and the SF's presence is unconfirmed, the system sends a push notification as a warning to that user and device.

  • Non-Response Protocol: If there is no response from the user after two consecutive checks, Enerzion labels this device as having "dead" status.

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